Intelligenza Artificiale Generativa e Conversazionale per il Servizio Clienti

Un esempio di applicazione nel Settore del Trasporto Pubblico

L’Intelligenza Artificiale in ambito aziendale rappresenta un passo importante per ottimizzare la gestione dei processi aziendali, le operazioni interne e migliorare l’esperienza dei clienti.

Una sua applicazione può riguardare l’Assistenza Clienti.

In questo caso si può utilizzare una soluzione di Intelligenza Artificiale Generativa Conversazionale.

L’Intelligenza Artificiale Generativa fa riferimento a modelli IA capaci di generare contenuti in base ai dati con cui sono stati addestrati. Nello specifico, in ambito aziendale sono modelli che generano contenuti in base ai dati riguardanti l’azienda.

L’Intelligenza Artificiale Conversazionale sono tecnologie con cui gli utenti, siano essi dipendenti o clienti, possono dialogare. Forniscono supporto tramite interazioni naturali, comprendono linguaggi complessi e rispondono in maniera contestuale e in tempo reale ottimizzando le interazioni con gli utenti.

Possiamo fare un esempio di applicazione di questa tecnologia prendendo come riferimento il settore del Trasporto Pubblico.

Vantaggi dell’integrazione dell’IA nel Trasporto Pubblico:

  1. Miglioramento del Servizio Clienti

L’IA può fornire un servizio clienti automatizzato ed efficiente per rispondere rapidamente alle domande degli utenti riguardo agli orari degli autobus, percorsi, tariffe e informazioni in tempo reale e può facilitare il lavoro dell’ Ufficio Movimento:

  • Informazioni in tempo reale sui trasporti: gli utenti possono chiedere all’assistente virtuale informazioni sui tempi di arrivo degli autobus, sui ritardi o sulle eventuali interruzioni del servizio. Grazie all’integrazione con i sistemi di tracciamento della flotta, l’IA potrebbe fornire dati precisi in tempo reale.
  • Risposta immediata alle domande frequenti: l’assistente può rispondere automaticamente a domande frequenti come “Qual è il percorso più rapido per arrivare a destinazione?”, “Quali sono i costi dei biglietti?”, o “Dove posso acquistare i biglietti?”, “Quanto ritardo ha il Bus?”, riducendo il carico di lavoro per il personale del servizio clienti.
  • Assistenza multicanale: l’IA può essere integrata su vari canali come il sito web aziendale, l’app mobile, i social media, il call center telefonico, consentendo agli utenti di accedere facilmente alle informazioni da qualsiasi dispositivo.

2. Supporto per la pianificazione dei viaggi

    L’IA può aiutare i passeggeri a pianificare i loro spostamenti fornendo informazioni personalizzate:

    • Suggerimenti su itinerari e percorsi ottimali: gli utenti possono chiedere consigli su percorsi alternativi, in base alla loro posizione attuale e alla destinazione finale, con eventuali aggiornamenti su traffico o ritardi.
    • Integrazione con altri mezzi di trasporto: l’IA potrebbe suggerire percorsi intermodali, combinando autobus con altri mezzi di trasporto come treni o metropolitane, ottimizzando il tempo di viaggio.
    • Prenotazioni e bigliettazione: l’IA potrebbe essere integrata con il sistema di bigliettazione, consentendo agli utenti di acquistare biglietti direttamente tramite chat o voce interagendo con l’assistente virtuale di Intelligenza Artificiale.

    3. Gestione dei reclami e assistenza post-viaggio

      L’IA può gestire automaticamente i reclami degli utenti, raccogliendo feedback e segnalazioni:

      • Risoluzione dei problemi: l’assistente può risolvere problematiche comuni come la gestione dei rimborsi, reclami su ritardi, o segnalazioni su problemi di servizio, indirizzando l’utente ai canali appropriati per ulteriori azioni, se necessario.
      • Feedback sugli autobus e sui servizi e analisi dei dati: l’azienda potrebbe utilizzare l’IA per raccogliere feedback dai passeggeri sui servizi, migliorando la qualità dell’offerta attraverso una piattaforma automatizzata che analizza i dati raccolti.

      4. Ottimizzazione delle operazioni interne

      Oltre a migliorare l’interazione con i passeggeri, l’IA potrebbe essere utilizzata per ottimizzare le operazioni interne all’azienda:

      • Supporto ai dipendenti: l’assistente virtuale può aiutare il personale dipendente fornendo informazioni aggiornate sulle operazioni interne, sulla gestione della flotta e sui protocolli di manutenzione degli autobus.
      • Automazione delle richieste di assistenza tecnica: se un autobus ha bisogno di manutenzione o se emergono problemi tecnici, l’IA può automatizzare la richiesta di intervento e avviare il processo di riparazione, riducendo i tempi di inattività dei veicoli.
      • Formazione e supporto al personale: l’IA potrebbe servire anche come strumento di formazione continua per i dipendenti, fornendo linee guida operative e rispondendo a domande relative a procedure interne.

      5. Analisi dei dati e insights per migliorare il servizio

      L’IA può raccogliere e analizzare le grandi quantità di dati provenienti dalle interazioni con gli utenti:

      • Analisi delle richieste degli utenti: si potrebbero utilizzare le informazioni raccolte dall’assistente virtuale per identificare i problemi più comuni segnalati dai passeggeri, come ritardi su specifiche linee o lamentele su particolari tratte. Questi dati possono aiutare a migliorare i servizi e a ottimizzare le operazioni.
      • Previsione della domanda: analizzando i pattern delle richieste, si può utilizzare l’IA  per prevedere picchi di domanda in certe ore o su specifiche linee, consentendo di pianificare in anticipo un aumento dei mezzi o delle corse disponibili.
      • Miglioramento dell’esperienza utente: l’analisi delle conversazioni con l’assistente virtuale consente di identificare aree in cui migliorare l’esperienza dell’utente, ad esempio semplificando le procedure di bigliettazione o fornendo informazioni più dettagliate sui percorsi.

      Conclusioni

      L’integrazione dell’Intelligenza Artificiale nelle aziende del Trasporto Pubblico rappresenta una straordinaria opportunità per migliorare l’interazione con i passeggeri, ottimizzare le operazioni interne e fornire un servizio di trasporto pubblico più efficiente e tecnologicamente avanzato. Attraverso l’uso di un assistente virtuale intelligente, si potrebbe migliorare la qualità del servizio clienti, semplificare la gestione delle richieste degli utenti e utilizzare i dati raccolti per migliorare la pianificazione dei servizi e l’efficienza operativa.

      La Crypto Legal Tech® è a disposizione per consulenze e studi di applicazioni della Blockchain e dell’Intelligenza Artificiale nei processi aziendali in base al settore e alle specifiche esigenze.

      Related Posts

      Blockchain e Batterie

      L’adozione della blockchain nel settore delle batterie può rivoluzionare diversi aspetti della produzione, distribuzione, utilizzo e riciclaggio delle batterie, specialmente nel contesto della crescente domanda di soluzioni energetiche sostenibili e della mobilità elettrica. La blockchain offre un modo sicuro e trasparente…

      Dichiarazione dei Redditi CRIPTOVALUTE 2023

      La dichiarazione dei redditi è un documento di natura contabile attraverso cui il contribuente trasmette al Fisco i dati relativi ai propri Redditi percepiti, versando con essa, le Imposte calcolate.  In Italia infatti, vige la regola dell’autodichiarazione, attraverso cui è il…

      Reddito d’impresa e Criptovalute

      Reddito d’impresa e cripto-attività -Commi 131 e 132 (Legge n. 197/2022) I commi 131 e 132 della Legge di Bilancio 2023, enunciano che i componenti positivi e negativi che risultano dalla valutazione delle cripto-attività non concorrono alla formazione del reddito ai…

      92 thoughts on “Intelligenza Artificiale Generativa e Conversazionale per il Servizio Clienti”

      1. I loved aas much aas you’ll recive carried oout right
        here. Thee sketch iis attractive, your authored maaterial stylish.
        nonetheless, youu commaand get bought ann nervousness over that youu wisah be delivering
        thhe following. unwell unquestionabbly come furthsr formerly again ass exactly thhe
        same nearly vety ovten inside case youu shield this increase.

        Rispondi

      4. Your blog is a beacon of light in the often murky waters of online content. Your thoughtful analysis and insightful commentary never fail to leave a lasting impression. Keep up the amazing work!HABANERO88

        Rispondi

      5. I do believe all the ideas youve presented for your post They are really convincing and will certainly work Nonetheless the posts are too short for novices May just you please lengthen them a little from subsequent time Thanks for the postHABANERO88

        Rispondi

      6. helloI like your writing very so much proportion we keep up a correspondence extra approximately your post on AOL I need an expert in this space to unravel my problem May be that is you Taking a look forward to see youHABANERO88

        Rispondi

      9. I have to thznk yoou ffor thhe efforts you’ve putt iin writingg
        this site. I’m holing tto chefk ouut tthe same
        high-grade content bby you inn thhe futuure aas well.
        In fact, youjr creative writing abilities has motivated mee too geet my own, personal bkog noww 😉

        Rispondi

      14. you are truly a just right webmaster The site loading speed is incredible It kind of feels that youre doing any distinctive trick In addition The contents are masterwork you have done a great activity in this matter.

        Rispondi

      15. I loved as much as youll receive carried out right here The sketch is tasteful your authored material stylish nonetheless you command get bought an nervousness over that you wish be delivering the following unwell unquestionably come more formerly again since exactly the same nearly a lot often inside case you shield this hike.

        Rispondi

      16. Your blog is a constant source of inspiration for me. Your passion for your subject matter is palpable, and it’s clear that you pour your heart and soul into every post. Keep up the incredible work!.

        Rispondi

      19. Greatt article! Thhis is the kinhd off infornation thst
        are ment tto be share acrosss thhe web. Disgrtace oon Google foor no longer
        positioninng this publish upper! Come onn ovr andd talk over witth myy wweb
        site . Thanls =)

        Rispondi

      20. Hell there, I disxcovered your webb site bby the use oof Gooogle whioe
        searchng forr a related matter, your site came up, it appears to be likie great.
        I’ve bookmarkedd iit inn my google bookmarks.

        Hi there, simply turnmed into awaare of your wedblog through Google, and found hat it’s truly informative.
        I aam gonna bbe csreful for brussels. I’ll appreciate iif youu continue
        ths in future. A lot of othsr folks can be benetited from your writing.
        Cheers!

        Rispondi

      21. Hi, I think your site might be having browser compatibility issues. When I look at your website in Safari, it looks fine but when opening in Internet Explorer, it has some overlapping. I just wanted to give you a quick heads up! Other then that, fantastic blog!

        Rispondi

      22. It’s actually a great and useful piece of info. I am happy that you just shared this useful information with us. Please keep us up to date like this. Thanks for sharing.

        Rispondi

      85. Nothing beats homemade pasta. The texture and flavor are just on another level compared to store-bought versions. Cooking from scratch is truly an art.

        Rispondi

      87. AI is evolving so fast! I can’t wait to see how it transforms our daily lives in the next decade. The possibilities are endless, from automation to medical advancements.

        Rispondi

      88. With that mentioned, you’re usually stronger on the flat bench press than on an incline bench press.
        Not to mention, a flat bench press is one of the three workout
        routines which would possibly be utilized in numerous
        competitions, corresponding to powerlifting and strongman, to evaluate most strength.
        The main distinction between a flat bench press and an incline bench press is that the incline bench press targets the upper chest and entrance deltoid to a larger extent.
        The flat bench press targets the upper, center, and decrease chest more evenly, making it higher for total chest improvement.

        The dumbbell press permits for a versatile approach, focusing on stabilizer muscular tissues, providing unilateral coaching,
        and selling muscle symmetry.
        Ought To you are feeling any shoulder pain through the bench press, replace the weights and finish the movement instantly.
        Lifting from an incline emphasizes the anterior deltoids of the shoulder.
        You can carry out bench presses in a big selection of ways to fulfill your health level
        and objectives. Bench presses assist restore muscle stability for athletes who
        primarily use pulling muscles. The barbell bench press, deadlift, and
        squat are aggressive lifts in powerlifting.
        The converse is true- following a great bulking food regimen is essential for building an even bigger and stronger bench press
        with dumbbells. As an untrained beginner, spend 2
        weeks lifting gentle dumbbells for 15 reps per set.
        The pectorals and deltoids (primary target muscular tissues in the bench press) are a number of
        the most troublesome muscle tissue to construct.
        As I get heavier I plan on switching to dumbells however I’m
        wondering if this can put me at any sort of disadvantage.
        This train not only lets you work one arm at a time, however it’ll additionally improve coordination and core energy.
        It’s a good train for muscular endurance and works properly when used as part of
        a fat-burning circuit exercise. 2– Bend your arms and decrease the weights until
        the again of your arms frivolously contact the ground.

        The bench press is a functional exercise that helps you more easily carry out
        day by day actions that require pushing or carrying.

        Whereas each goal the upper body, each train affects particular muscles differently.
        For occasion, a small 2020 study confirmed that the overhead press prompts the deltoids
        extra, whereas the bench press focuses more on the
        chest.
        Add it to your routine, give consideration to progression, and watch your energy and physique rework over time.
        Dumbbells chest press and barbell bench press are
        two different varieties of exercises however most always you will
        be able to carry extra on barbell bench press.
        This is as a end result of you don’t have two stabilize two totally different weights your body is working collectively to stabilize one weight which equals extra steadiness and more behind the push.

        The energy gained from flat bench press transfers to on an everyday basis activities and sports.

        It helps with pushing movements, similar to opening doors or pushing objects, and
        improves athletic efficiency in sports like basketball, football,
        and tennis. As Soon As you understand how to do dumbbell bench press, it may be very important attempt completely different variations of this train. Rotating your
        exercise plan is an effective way to enhance your performance by focusing on the same
        muscle tissue in a unique way. The ground press is a bench press variation performed lying
        on the floor, limiting the range of motion to emphasise the triceps and reduce shoulder pressure.
        If you are nervous simply be sure to have a spotter there or maybe even use the smith machine even though that also won’t convert properly to barbell press.

        The Flat Dumbbell Bench Press is a staple exercise
        in plenty of fitness enthusiasts’ routines, but it’s crucial to perform
        it safely to stop harm and maximize gains. Correct kind is the cornerstone of safety, and it begins with the setup.
        Guarantee that your toes are firmly planted on the bottom, your back is flat on the bench, and the dumbbells are positioned correctly firstly
        of the lift to maintain steadiness and management.
        Whether Or Not your objective is to realize muscle mass or improve your total health, the flat
        bench press is an exercise you must incorporate into your workout routine.

        It’s a key lift for individuals who have to stability their pectorals and improve chest strength to
        overcome plateaus with the barbell bench press. When it comes to deciding on the appropriate weights, it’s
        important to start with a load that allows you to perform the train with a full vary
        of movement and correct technique. Over time, as your strength improves, steadily increase the load to
        proceed challenging your muscles and stimulate development.
        It’s higher to err on the facet of warning and choose a barely lighter weight
        that you can management than to risk harm with a weight that’s too heavy
        on your present degree of energy. Remember to focus on proper type, gradually enhance the weight, and take heed to your body to prevent accidents.
        Mix the flat chest press with a well-rounded workout routine, correct vitamin, and enough rest to optimize your progress
        and achieve your fitness targets.
        Sure, the dumbbell bench press is a superb different
        to the barbell bench press and offers added advantages
        of stability and increased range of motion. The triceps brachii, positioned behind the upper arm, act as synergists during the flat chest press.
        They help the chest muscle tissue in extending the elbows and finishing the pressing movement.

        Control the tempo of the movement (e.g., three seconds to lower,
        1 second to press up) to increase time under tension. When lifting heavy, always use a spotter or security pins on the bench rack for added security.
        No matter which one you do, ensure to perfect the shape before stacking on the
        weight. Professional coaches advocate for 7-9 hours of sleep for athletes to ensure restoration and enchancment in urgent workout routines.
        As An Alternative of overlifting, cut back the weight you may be lifting until you can complete the exercise with none bouncing.
        Selecting a weight that is too heavy typically
        leads to different common errors, which may undercut your efforts or end in damage.
        If you begin with the proper weight for you, you’ll be
        less likely to encounter the opposite points talked about below.

        For best outcomes, you need to be lifting an acceptable quantity of weight.
        This post reveals dumbbell bench press weight requirements to benchmark
        your efficiency. Don’t worry; simply make sure the burden you select fatigues your muscle tissue throughout the specified repetition range.
        If you can’t hit the decrease quantity, the burden is simply too heavy, but when you can do greater than the upper number, the load is merely too gentle.

        Position yourself, so your back is flat on the bench, your arms are bent, and the dumbbells are
        in entrance of your shoulders. Also, bench urgent with a bar means
        you may be limited to how far you’ll find a way to decrease the weights.
        If you might have short arms, you won’t get much
        of a stretch in your chest, and that may limit muscle development.

        Your glutes, shoulders, and head are flat on the bench with a impartial backbone.
        Start with a weight that you can management all through the whole range of motion with
        good kind. The dumbbells should almost touch on the top of the press, however not fairly.

        Touching the dumbbells will take a number of the strain off
        your muscular tissues and decrease your positive aspects.
        If the weights begin to point outward, this puts a great deal of stress on your shoulders and
        elbows. Moreover, should you drop the weights, this might put different athletes at risk.

        The Flat Dumbbell Bench Press is a fundamental weightlifting
        train that targets the major muscles of the upper physique.
        Renowned for its effectiveness, this exercise is a staple in strength and conditioning programs.
        The major focus of the flat dumbbell bench press is to have interaction the pectoral
        muscles, but it additionally works the shoulders, triceps, and stabilizes the core.
        The versatility of the dumbbells allows for a natural vary of movement, making it a
        superb various to the barbell bench press for
        these in search of to boost muscular balance and prevent harm.

        Depending on what sort of bench you utilize, your body may be
        placed anyplace from 45 to 60 levels. The steeper the incline,
        the extra emphasis will shift to your shoulders. No Matter
        you choose, you want to problem your self to get the most out of your reps to
        see gains, however at all times be protected. Bear In Mind, the bench press is a really excessive threat, high reward
        exercise when accomplished with heavy weights. The bench press isn’t the top all be all in terms of chest growth.

        Nevertheless, if you want to construct maximal pushing
        energy, bench press is a should.
        You can also considerably interact your core by
        performing the train as a single-arm kettlebell incline press.
        Dumbbells are probably the greatest tools to build muscle and rework your skinny physique.
        However with so many various movements, how do you know which of them to include in your workout program?

        The serratus anterior, also referred to as the “boxer’s muscle,” is situated on the edges of the ribcage.
        It is engaged through the flat chest press to stabilize the shoulder blades and preserve proper form.
        If you get injured just selecting up a heavy dumbbell in preparation for a
        bench press then you definitely want more than a brief clarification on proper
        lifting. You need to get back to basics, and if I am to enterprise a guess, get
        off the machines. Strong power trainees don’t get bad injuries selecting up dumbells.

        Since the incline bench press is still a demanding train, it’s best to carry out it close
        to the start of the exercise. For most compound movements,
        a good period of time to rest between sets is anywhere
        from 2-3 minutes, depending on how heavy you’re lifting.
        The extensive grip barbell bench press shifts emphasis to your pectoralis major,
        specifically the decrease, center and outer area of your pec major.

        These three type cues will allow you to to carry
        more weight, develop a stronger bench press, and build bigger pectorals utilizing your dumbbells.
        Drive your toes into the ground for the whole length of the dumbbell press.
        This offers nearly all of the steadiness required to bench press heavy dumbbells.
        I even have a query concerning the flat bench press vs a bench press
        with dumbells. The stability ball bench press will increase core and rotator cuff
        activation. You’ll want to focus on maintaining both the weights and
        your body steady. Keep one weight down in your chest and
        press the other weight as a lot as arms’ size.

        With this variation, you utilize just one dumbbell and work each arm individually.

        As properly as being a good chest exercise, this model also will increase core
        activation. You’ll have to brace your abs hard to keep your physique stable and straight.
        Incline presses target the upper a half of the pecs whereas flat presses place extra emphasis on the middle
        portion. And, only for the report, decline presses target
        the decrease part of your chest. All in all, you must
        use your best judgement and see how you are feeling.
        Having the proper equipment ensures safety and effectiveness throughout your exercise.
        Regardless of the name used, the mechanics and benefits of this
        exercise stay consistent.
        Whether you select neutral grip or parallel grip bench
        press, the secret’s to search out the variation that finest aligns
        together with your health targets and bodily capabilities.
        By understanding the advantages and downsides of every grip,
        you’ll be able to optimize your chest development and achieve your desired outcomes.
        Free weight presses supply a symphony of muscle activation, honing
        not simply power but in addition steadiness and coordination. On the
        flip facet, the standard bench press is the bedrock of brute force, setting the stage for unrivaled mass and strength features.

        Collectively, they write a success story for your chest workout narrative.
        This comprehensive information promises a deep dive into the nuances of each workouts.

        We’ll discover how alternating dumbbell lifts and barbell presses
        can shatter plateaus and amplify positive aspects.
        Be that as it could, you might be following a program that solely has you hitting bench press once every
        week and also overhead press as quickly as every week.
        You may also be at a more superior stage where you need more
        time for recovery between classes, so coaching bench press
        once every week is finest. Total, the same is true for alternating dumbbell chest presses
        as nicely. Keeping your legs up like it will significantly improve the
        demand in your core stability, which in turn permits for larger ranges of strength.

        That stated, since you can’t drive force out of your toes,
        you won’t be ready to lift as much.
        Whether Or Not your objective is to build muscle, increase energy, or improve overall upper-body functionality,
        the flat dumbbell press is a useful addition to your coaching regimen. By progressively rising
        the load, the flat bench press stimulates hypertrophy,
        resulting in muscle development. It’s a key exercise for
        anybody aiming to build a a lot bigger and stronger chest.
        Yes you should mix in both dumbbell press and barbell bench press.
        This will help improve your energy general and have the ability to break through plateaus
        when needed. Now should you only have dumbbells it’s fantastic to stick with them till you reach a plateau then change it up and work in those barbell presses.

        Here is the diagram from earlier once more, however this time with anterior deltoid muscle activity added.
        Make positive the trail of the bar is not too low—over
        the mouth and neck region—when racking or unracking.

        Transfer the load to and from the rack together with your arms
        extended, not low throughout the neck and face.
        As Soon As you’ve completed your required reps, place the bar on the rack.

        References:

        get legal steroids (output.jsbin.com)

        Rispondi

      Lascia un commento

      Il tuo indirizzo email non sarà pubblicato. I campi obbligatori sono contrassegnati *